Jeanette Spain, based in Texas, USA, operates TxVetRealtor.com and TexasVeteranRealtor.com under the Texas Veteran Realtor brand. This policy explains how personal information is collected, used, and disclosed when you visit these websites, request resources or real estate services, or communicate with Jeanette.
1. Information we collect
You may provide information when requesting a guide, asking about a property, booking a conversation, or contacting us, including:
- Your name, email address, and phone number, if provided.
- Properties of interest, preferred appointment times, and the information you include in your inquiry.
- Communications, housing preferences, moving plans, and communication preferences or consent choices you provide.
Our website and infrastructure providers may process technical information, including IP addresses, browser and device information, requested pages, and request times, to deliver the website, prevent spam, and troubleshoot problems. Website analytics may measure visits and actions such as selecting a contact or booking link.
Please do not submit Social Security numbers, bank account details, passwords, or sensitive financial documents through general website forms.
2. How we use information
- Respond to inquiries and deliver requested resources, including the VA Loan Guide.
- Arrange consultations, property tours, and related follow-up.
- Provide real estate services and maintain contact and communication records.
- Send real estate news, property updates, and marketing communications where permitted by law and consistent with your preferences and any required consent.
- Operate and secure the website, prevent misuse, and meet applicable legal or professional obligations.
Submitting an inquiry or requesting a guide does not by itself authorize every type of marketing communication.
3. Service providers and other disclosures
Services used to operate the website and business include:
- Replit: website hosting and technical infrastructure.
- Google/Gmail: form-related email delivery and business correspondence.
- Follow Up Boss: customer relationship management, contact records, inquiries, and follow-up activities.
- Flodesk: email marketing, subscriber management, and email campaigns.
- Calendly: scheduling when you choose to book through our Calendly link.
- Google Fonts: delivery of website fonts, which involves browser requests to Google.
Information may be disclosed as needed to fulfill services you request, comply with law, or protect legal rights and prevent fraud. Using a service provider to support our business is different from providing your information to another business for its own marketing.
4. No sale or third-party marketing sharing
Data will not be sold or shared with third parties for marketing or promotional purposes.
We do not sell your personal information or share it with third parties for their own marketing or promotional purposes. Mobile phone numbers, text-message opt-in information, and consent records are not shared with third parties for their own marketing or promotional purposes.
Service providers may process information on our behalf to support the services described in this policy.
5. Calls, texts, and email preferences
We may respond to your inquiry using the contact information you provide, subject to applicable law and your preferences. Marketing communications require any consent applicable to that communication. Consent to marketing calls or texts is not a condition of purchase or receiving services.
If you agree to receive texts, messages may concern your real estate inquiry, appointment confirmations, reminders, schedule changes, or requested property information. Message frequency varies. Message and data rates may apply.
Reply STOP to the number that texted you to request that messages stop. Reply HELP for assistance, or contact jeanette@texasveteranrealtor.com or 737-210-5812. Requests sent to a personally managed phone are handled manually; this website does not itself send automated text replies.
To stop marketing email or calls, contact Jeanette. You may reply “unsubscribe” to a marketing email or use an unsubscribe link when provided. Where permitted by law, communications needed to fulfill an active request, provide agreed services, or meet legal obligations may continue.
See our Terms & Conditions for additional messaging terms.
6. Cookies and external services
Website infrastructure and third-party services may use cookies or similar technologies to deliver their functions. Your browser provides controls to block or delete cookies; doing so may affect some third-party features.
Links to Calendly, Zillow, Google Drive, and other external websites take you to services governed by their own privacy policies. We do not control their collection practices. This policy does not describe or authorize tracking performed independently by those services.
7. Retention and security
Information is retained as reasonably necessary to respond to inquiries, provide services, maintain business records, honor communication preferences, and meet applicable legal obligations. Retention depends on the type of information and purpose; this policy does not promise a fixed deletion period.
We use reasonable safeguards appropriate to the information we handle. No website, email service, or storage method can be guaranteed completely secure.
8. Privacy requests
Depending on applicable law, you may have rights to request access, correction, or deletion of personal information, or to opt out of certain uses. Email jeanette@texasveteranrealtor.com to submit a request or ask about a response. We may verify your identity. Some information may be retained for ongoing services, legal obligations, or to honor an opt-out.
9. Children’s privacy
Our websites are intended for adults seeking real estate information and services, not children under 13. Contact us if you believe a child has submitted personal information so we can review and address it.
10. Policy updates and contact
Updates will be posted on this page with a revised effective date. Additional notice will be provided when required by applicable law.
Jeanette Spain · Texas, USA
Email: jeanette@texasveteranrealtor.com
Phone: 737-210-5812